We Create Confident and Capable Users.


Sapphire users benefit from a comprehensive training program tailored to the unique needs of your correctional facility. Our implementation team acts more as consultants than trainers, working with your administrators to coordinate and customize all phases of the software transition. With our years of correctional experience, we can quickly identify the levels of training needed throughout your facility with minimal input from your staff.

New Sapphire users receive a personalized introduction to the software via their designated Implementation Specialist. Implementation Specialists have plenty of tools at their disposal to optimize the learning experience, including:

  • In-Person Training
  • Online Webinars
  • Standard or Custom Training Videos
  • Interactive User Manual
  • Sandbox Virtual Training
Sapphire utilizes a “train-the trainer” style of instruction, where selected members of your staff become proficient in all things Sapphire. Our staff will train these users in-depth, so that post-implementation, your power users can help to train new users. 

Once your training program is complete, your Implementation Specialist will visit your facility to oversee final implementation and the “go-live” date. They will remain on-site for any additional training and to ensure thorough understanding of Sapphire and all its functions. Even post-launch, your Implementation Specialist will continue to be an on-demand resource for ongoing assistance and support.

With over 400 successful implementations at facilities nationwide, we can ensure your staff is fully confident and capable when using Sapphire EHR.

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