Our direct and personal customer support doesn’t end once your transition is complete. Customers may reach our in-house help desk 24/7/365 to troubleshoot any issues, whether via phone, email, or within Sapphire. We do not place limits on the number of support requests a customer can make. All requests are handled promptly, with most being resolved in a single call.
Sapphire does not outsource any support tasks to third parties. Our help desk, implementation, and development teams are under one roof and can easily communicate with each other to resolve any support issues. No matter what help you need, you'll always have the assistance of Sapphire professional support staff.
SapphireHealth's support team works closely with the development team to turn customer feedback into lasting product solutions and features. Our developers issue automatic monthly software updates, typically on the first Tuesday of each month. All updates are provided free of charge, with any associated downtime kept to an absolute minimum. We also provide notes ahead of each update with a thorough summary of changes and their impact.